The National Identity Management Commission (NIMC) has released new guidelines for accessing its self-service portal for National Identification Number (NIN) data modifications, warning users to strictly follow the rules to avoid account lockouts.

According to the Commission:

1. Single Browser & Device Restriction – Each self-service account is tied to the exact browser and device used during registration. Logins from other browsers or devices will be blocked.

2. Login Requirement for Modifications – Changes to NIN records must be made using the same browser and device originally used to create the account.

3. Cache Clearing Risk – Clearing a browser’s cache can reset access, potentially locking the account. An “unlinking” process will then be required to restore access.

4. Unlock Attempt Limit – Locked accounts are allowed a maximum of five unlock requests. No further requests will be processed once this limit is reached.

NIMC says these measures are designed to strengthen security and protect user identities on the self-service modification platform.

The Commission urges the public to adhere strictly to the rules to prevent delays and service disruptions.

For further support, users can contact: nimccustomercare@nimc.gov.ng